3SStudio

There are some fundamental guidelines for writing an IVR menu script. These guidelines include keeping the script short and simple, being helpful and consistent. As a rule of thumb, the more you know about your customers, the better you will be able to serve them. In order to create an effective IVR menu script, you should always try to write from a customer's perspective, and not only the script the IVR Recording should also be kept in mind while doing so. Simple IVR scripts should be written with the needs of your customer in mind. It should be written in a way that reflects their needs, but at the same time be accessible to a wide range of customers. The more you know about your customers, the better your customer service will be. To make sure that your IVR scripts are accessible to a broad range of users, you should start by creating customer personas. Simple IVR menu scripts should also be designed to be easy to comprehend. You don't want to have a lengthy list of options...